Bug Busters Pest Control Services in Farmville, VA Closed now

Reviews about Bug Busters Pest Control Services

• ★ ★ ★ ★ ★

  May 24, 2019, by John Smith
  Last week we had the pleasure of dealing with Randy (office Manager), Samantha (billing) and Shaun (Service Tech) all within a few days. Randy took care of my immediate needs personally and Samantha followed up with a specific document I needed within hours. Shaun was out a day later for the routine service and provided me with some excellent insight on specific issues. Very informative! We have been with Bug Busters for over three years now and have had excellent service at all times. The cost for the service we have is well worth the money, considering all we would have to do if we tried doing it alone. Thank you to the BB Team! John & Judy Smith
• ★ ☆ ☆ ☆ ☆

  February 01, 2019, by Mark K
  I originally hired Bug Busters in February for quarterly pest control service. I do not like leaving bad reviews because often a business owner is unaware of the actions of an employee and it’s reflection on the company. So I have tried since June to resolve this amicably. The initial service ($150) went well and I appreciated the time the technician spent addressing our concerns. On the next visit, the technician never treated areas around the house that were overrun with spiders. I was unaware at the time that the technician told my wife, who is disabled, that he didn’t have the tool on his truck to treat those areas (Through my conversations with the various people at Bug Busters, I learned this is standard equipment for a pest control technician). It was only after I mentioned to my wife how bad the spiders were around the house that she told me that the technician never treated those areas because he didn’t have the tool on his truck. I was shocked, I paid them for the service and they didn’t perform what was contractually agreed to. I have called Bug Busters more times than I can remember and they told me we needed to give it more time. They did agree to send out another technician in between quarterly appointments, and once again the technician failed to bring the appropriate tool to perform the treatment. Once again, I called Bug Busters and was patched through to the service manager. He was rude at best and when I told him I no longer wanted the service, that I feel ripped off having paid them and they showed up twice without actually treating for spiders, he threatened me with a cancellation fee if we didn’t let them come out for the next quarterly visit. I reminded him that I had already paid for the initial treatment and the second quarterly visit, and on the quarterly visit and the service call they had failed to perform what I paid them to do. After many unreturned phone calls, I finally reached Mike the Director of Operations. He was very polite and apologetic and said he would research my problem and get back to me. He did not call me back within 48 hours so I called him and did reach him. He was apologetic and stated he didn’t know why his guys came out without the proper equipment, that he wouldn’t bore me with the internal issues, and that he had cancelled my contract and he hoped I would give him another chance in the future. He stated his guys coming out without that tool would be like a painter showing up to paint your house without a paint brush. I thanked him for his time and told him we may try again in the future. Since that phone call, I have received two notices from a collection agency to pay the money or they would put it on my credit report. I have attempted to call Mike the Director of Operations but he is always unavailable and I have yet to receive a returned phone call. I talked to the same customer service rep Jordan, with whom I have had many conversations in the past, and he was no help at all, but did seem to find the whole situation funny.